My Basket
Returns Policy
We believe that the goods we offer are of good quality and make every attempt to offer the most efficient service we can. However should our goods or services not live up to your expectations then please contact us either by e-mail or by writing.
Email 
Address
Refunds Dept,
Hot Jewellery,
6 Market Street,
Wisbech,
Cambridgeshire,
UK,
PE13 1EX.
If your goods have been damaged in transit please retain the packaging and inform us immediately giving as much information as possible. Damaged or faulty goods will be replaced by the equivalent product.
We will only refund money paid for the products that are returned to us unworn in the original packaging.
We are unable to accept any returns on pierce earrings for hygiene purposes other than defective or damaged goods.
Returns must be received within seven days of receipt of goods stating the reason for return.
A credit will be made to your credit card account or a cheque refund if payment was received by cheque for the goods only, but not for the cost of postage.
We endeavor to respond to complaints within 5 working days.
You must call us to obtain a returns number and return instructions before sending any items back.
Regards
Hot Jewellery
